T’s & C’s

Shipping, Returns, Purchases and Payments

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund but we can offer an exchange. To be eligible for a exchange, your item must be unused and in the same condition that you received it. To complete your exchange, we require a receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Please email zak@zakkiyyascrafts.co.za to obtain return address.

INTERNATIONAL RETURNS

We regret, the returns and exchange option is valid for purchases from South Africa only.

REFUNDS

We regret, no refunds. Should you wish to return your purchase and not exchange it for something else, we will be happy to issue you with a gift voucher to the value of your purchase. This gift voucher will have no expiry date. 

EXCHANGES – WRONG SIZE

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you an exchange.To be eligible for an exchange, your item must be unused and in the same condition that you received it. To complete your exchange, we require a receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. We only allow one exchange per item. To arrange an exchange, email us at zak@zakkiyyascrafts.co.za

EXCHANGES – DAMAGED GOODS

We will exchange your item if your item arrived defective or damaged.  We would require photographic proof of the damaged item. If you need to exchange it for the same item, send us an email at zak@zakkiyyascrafts.co.za Depending on where you live, the time it may take for your exchanged product to reach you may vary.

PAYMENT DETAILS

Should you wish to make purchases privately or if you require any additional information kindly email zak@zakkiyyascrafts.co.za with your order/queries.